Cancellation policy

At Haseen Silk Sarees, we strive to process and dispatch orders as quickly as possible. Please read our cancellation policy carefully before placing your order.

Order Cancellation

• Orders can be cancelled only before they are processed or dispatched.

• Since most orders are processed on the same day or within 1 business day, customers are requested to contact us as soon as possible if they wish to cancel an order.

• Once an order has been dispatched, it cannot be cancelled.

How to Request a Cancellation

To request an order cancellation, please contact our customer support team immediately with your:

• Order Number

• Full Name

• Registered Mobile Number

Our team will verify the order status and inform you whether the cancellation request can be accepted.

Refund for Cancelled Orders

• If your cancellation request is approved before dispatch, a full refund will be processed to your original payment method.

• Refunds are generally processed within 5–7 business days, depending on your bank or payment provider.

Orders Already Dispatched

Once an order has been handed over to the courier partner, it cannot be cancelled. In such cases, the order will be governed by our Return & Exchange Policy.

Important Note

Haseen Silk Sarees reserves the right to cancel any order due to unforeseen circumstances, including product unavailability, incorrect pricing, payment verification issues, or any other genuine operational reason. If such a cancellation occurs, the customer will be informed promptly and a full refund will be issued, if applicable.

If you have any questions regarding order cancellation, please feel free to contact our customer support team. We are always happy to assist you.