Return and Exchange policy

At Haseen Silk Sarees, customer satisfaction is our top priority. We carefully inspect every saree before dispatch to ensure you receive the highest quality product. Please read our Return & Exchange Policy before placing your order.

Eligibility for Return or Exchange

We accept returns or exchanges only under the following circumstances:

  • You receive a damaged product.

  • You receive the wrong product.

  • The product has a manufacturing defect.

To request a return or exchange, please contact us within 24 hours of receiving your order and share clear photos or an unboxing video of the product along with your order details.

Unboxing Video Required

For any return or exchange request regarding a damaged, incorrect, or defective product, an uninterrupted unboxing video recorded from the moment the sealed package is opened is mandatory. Requests without an unboxing video may not be eligible for approval.

Products Not Eligible for Return

Returns or exchanges will not be accepted for the following reasons:

  • Change of mind.

  • Color variation due to lighting, photography, or screen settings.

  • Personal preference or dislike after purchase.

  • Minor irregularities in handwoven products, which are a natural characteristic of handcrafted Banarasi sarees.

  • Products that have been used, washed, altered, or damaged after delivery.

Exchange Process

Once your request is approved, our team will guide you through the exchange process. The replacement product will be dispatched after the returned product is received and successfully inspected by our quality team.

Refund Policy

Refunds are provided only if a replacement is not available for an approved return request. Approved refunds will be processed through the original payment method within 5–7 business days after the returned product passes our quality inspection.

Important Notes

  • The product must be returned in its original condition with all tags, packaging, and accessories intact.

  • Haseen Silk Sarees reserves the right to reject any return or exchange request that does not meet the conditions mentioned above.

  • Our team carefully inspects every saree before dispatch to minimize the possibility of any issues.

If you have any questions regarding returns or exchanges, please feel free to contact our customer support team. We are always happy to assist you.

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