Privacy policy

At Haseen Silk Sarees, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full Name

  • Mobile Number

  • Email Address

  • Shipping and Billing Address

  • Order Details

  • Payment Information (processed securely through our payment gateway)

  • IP Address

  • Browser and Device Information

  • Website usage and browsing activity

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Deliver products to your shipping address.

  • Communicate order updates and tracking information.

  • Respond to customer support inquiries.

  • Improve our website, products, and services.

  • Prevent fraud and unauthorized transactions.

  • Comply with applicable legal obligations.

  • Provide a better shopping experience.

3. Payment Information

We use Razorpay to process online payments securely.

We do not store your debit card, credit card, UPI PIN, net banking credentials, or other sensitive payment information on our website. Payment information is securely processed by Razorpay in accordance with its security standards and privacy practices.

4. Cookies & Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality.

  • Remember customer preferences.

  • Analyze website traffic and visitor behavior.

  • Enhance user experience.

You can disable cookies through your browser settings; however, some website features may not function properly.

5. Google Services

Our website may use Google services, including Google Merchant Center, Google Analytics, Google Ads, and related technologies to:

  • Display our products on Google Shopping.

  • Measure website performance.

  • Understand visitor behavior.

  • Improve marketing campaigns.

  • Show relevant advertisements to interested customers.

Google may collect certain information in accordance with its own Privacy Policy.

6. Meta Services

We may use Meta Business Suite, Meta Pixel, Facebook, and Instagram technologies to:

  • Measure advertising performance.

  • Understand customer interactions.

  • Improve our products and services.

  • Deliver relevant advertisements across Meta platforms.

These services may use cookies or similar technologies to collect certain browsing information.

7. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted service providers when necessary, including:

  • Payment service providers (such as Razorpay)

  • Courier and logistics partners

  • Website hosting providers

  • Technology and analytics providers

  • Government or legal authorities when required by law

These partners receive only the information necessary to perform their services.

8. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we strive to use commercially acceptable security measures, no method of data transmission over the internet can be guaranteed to be 100% secure.

9. Your Rights

You may contact us at any time to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your information where legally permissible.

  • Ask questions about how your information is used.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their respective privacy policies before providing any personal information.

11. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with immediate effect.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Haseen Silk Sarees

Phone: +91 7275029069

Email: haseensilksarees990@gmail.com

Address: B 15/59, Sonarpura, Varanasi, Uttar Pradesh, India – 221010