FAQs

Frequently Asked Questions (FAQs)

1. Are your sarees authentic Banarasi sarees?

Yes. We specialize in authentic Banarasi sarees crafted with premium fabrics and traditional weaving techniques. Every saree is carefully quality-checked before dispatch.

2. Do you offer free shipping?

Yes. We provide Free Shipping across India on all orders.

3. How long does delivery take?

Orders are processed on the same day or within 1 business day. Delivery within India usually takes 2 to 5 business days, depending on your location.

4. Which courier partners do you use?

We ship orders through trusted courier partners such as DTDC Courier, Trackon Courier, and Professional Courier to ensure safe and timely delivery.

5. Will I receive a tracking number?

Yes. A tracking number is shared on the same day your order is dispatched, allowing you to track your shipment.

6. Can I cancel my order?

Yes, but only before your order has been processed or dispatched. Once an order is dispatched, it cannot be cancelled.

7. Do you accept returns or exchanges?

Returns or exchanges are accepted only if you receive a damaged, incorrect, or defective product. Please refer to our Return & Exchange Policy for complete details.

8. Is an unboxing video required for return or exchange?

Yes. An uninterrupted unboxing video is required for any claim related to a damaged, incorrect, or defective product.

9. Will the saree color look exactly the same as shown on the website?

We make every effort to display product colors accurately. However, slight color variations may occur due to lighting during photography or differences in mobile and computer screen settings.

10. How can I place an order?

Simply select your preferred saree, add it to your cart, complete the checkout process, and place your order securely through our website.

11. How can I contact Haseen Silk Sarees?

You can reach us by phone, email, or through the Contact Us page on our website. Our customer support team will be happy to assist you with any questions or concerns.

12. Are all products inspected before dispatch?

Yes. Every saree undergoes a thorough quality inspection before dispatch and is packed with great care to ensure it reaches you in excellent condition.

13. Do you sell only within India?

Currently, we offer free shipping across India. For international shipping inquiries, please contact our customer support team before placing your order.

14. What payment methods do you accept?

We accept secure online payments through the payment options available during checkout. Cash on Delivery (if available) will be displayed at checkout based on your location.

15. How can I get help if my shipment is delayed?

If your shipment is delayed, please contact our customer support team. We will coordinate with the courier partner and provide assistance as quickly as possible.